This Refund Policy outlines the conditions under which Go That Way ("we," "us," or "our") will provide refunds for canceled tours booked through our website.

1. Cancellations by Client

You must submit any tour cancellations in writing to support@gothatwaycapetown.co.uk. Cancellations are not effective until we receive and acknowledge them.

1.1 Cancellation Fees:

• Cancellations More Than 30 Days Before Departure: No cancellation fees apply.
• Cancellations Within 30 Days of Departure: Cancellation fees will be applied based on the notification period received:
  • 30-10 Days Prior: 75% of the tour price will be withheld.
  • Less Than 9 Days Prior: 90% of the tour price will be withheld.

1.2 Exceptions:

We will waive cancellation fees in the event of death or hospitalization of the client with documented proof.

2. Cancellations by Go That Way

We reserve the right to cancel tours at any time, for any reason, with prior notification to the client. In such cases, we will provide a full refund of the tour price, including the non-refundable deposit. This will be our sole financial obligation to the client, and no claims for damages arising from the cancellation will be accepted.

3. Banking Fees:

Please note that any bank fees incurred during the refund process will be deducted from the refunded amount.

4. Minimum Booking Requirements

Our tours have a minimum booking requirement of 2 passengers. If this requirement is not met, we reserve the right to cancel the tour and provide a full refund to all booked clients. In this case, no claims for damages will be accepted.

5. Amendments to Bookings

Changing the date of a tour within 30 days of the departure date is subject to the standard cancellation fees outlined in section 1.1.

6. Tour Participation

Joining the tour after the departure date or leaving before completion for any reason does not entitle the client to any refunds or rebates.

7. GDPR Notice

We are committed to protecting your privacy. We will only use the information you provide in your cancellation request to process your refund and comply with any legal or regulatory requirements. Please see our separate Privacy Policy for details on how we collect, use, and disclose your personal information.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us at support@gothatwaycapetown.co.uk.